Posta is used by neighborhoods that manage their own members, so the fastest answer usually comes from your own community — but you can always reach us directly.
Accounts, roles, households, gate procedures, dues, and reservations are all controlled by your neighborhood. Your administrator can create or restore access, fix a household or unit, and change what a resident or guard can do. They can escalate anything to us.
For app problems, sign-in failures, suspected security issues, privacy requests, or questions your administrator cannot resolve, write to support.posta@deverr.io.
Board members and property managers can email the same address to arrange a walkthrough. Tell us how many households and gates you have and what your community still runs on paper.
We aim to reply within two business days. Suspected security issues are triaged first — please include "security" in the subject line and do not include credentials or QR codes in your message.
To request access to, a copy of, correction of, or deletion of your personal information, email support.posta@deverr.io with the email address on your account and your neighborhood. We respond within 30 days. Some access and audit records are retained where a community or the law requires it; we will tell you what was kept and why. See the Privacy Policy for details.